Grievance redressal

If you have a complaint about how Expensaw handles your personal data, or about the app, we want to hear it and put it right.

Grievance Officer

• Name: Abhishek Tanwar
• Email: contact@expensaw.com
• Role: Grievance Officer and data protection contact for Expensaw (India's Digital Personal Data Protection Act, 2023)

How to raise a grievance

Email contact@expensaw.com from the address linked to your Expensaw account (if you have one), with the subject "Grievance", and tell us:

1. what happened and when,
2. what you would like us to do, and
3. any screenshots that help.

Please do not send passwords or full card or bank numbers.

What happens next

• We acknowledge your grievance within 7 days.
• We resolve it, or explain what we will do and why, within 30 days.
• If we need more time for a complex case, we will tell you why and when to expect an answer.

If you are not satisfied

You may take the matter to the Data Protection Board of India. If you live in the EU or UK, you may also contact your data protection authority.

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